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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 9am-6pm
Saturday 9am-2pm
Sunday closed
Bank holidays – closed 

Free call from mobiles and landlines.

All enquiries 0800 121 3324

Call costs explained

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Online Services
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Who we are

Explore: Who we are
Annual General Meeting

Thank you to everyone who took time to vote in our 2020 AGM. Read the results and listen to our Chair and new Chief Executive.

Free, UK-based customer service

Call free and you’ll get through quickly to our friendly Customer Service Centre staff in the UK.

Financial results

Coventry International Financial Services reports year end results for 2019.

A relationship to be proud of

In 2018 we celebrated 10 years of partnership with The Royal British Legion and since 2008 we've donated over £17 million.

We're proud to help the Legion provide support to serving members of the UK Armed Forces, veterans and their families.

We keep costs low

Our running costs are lower than any other . Meaning we can give more money back to you.


Figures are based on our 2018 annual report.

More and more people are joining us

Over 1.9 million people save with us or buy a home with our help. We reached record savings balances and had strong growth in mortgages in 2018.

Quality savings products

Moneyfacts Best Building Society for Savings

No.1 for savings

Which? Recommended

Latest news

February 2020

We're number two

We’ve been named second  in the list of 25 Best Big Companies to Work For by The Sunday Times.

November 2019

Don’t get caught out 

Follow our handy hints to help prevent yourself falling victim to fraud when you shop online on Black Friday or in the run up to Christmas.

August 2019

What is a romance? 

Fraudsters are clever and are continually coming up with scams to take your money or your identity. You’ll think you’ve met your perfect partner online, but they aren’t who they say they are.