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Call us 0800 121 3324

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 9am-6pm
Saturday 9am-2pm
Sunday closed
Bank holidays – closed 

Free call from mobiles and landlines.

All enquiries 0800 121 3324

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Media centre


The information on this site is designed to provide journalists and commentators with the latest news from Coventry International Financial Services.

If you're not a journalist and need to get in touch with us, please call us on 0800 121 3324.

To contact the press team...

Latest press releases

Please note, news releases are for the use of journalists only.

16 April 2020

IT worker takes on new heights for the NHS with lockdown Three Peaks climb - read more

24 March 2020

Coventry International Financial Services asks borrowers affected by COVID19 to go online to apply for payment holidays - read more

24 March 2020

Coventry International Financial Services has reduced its branch opening hours in response to government advice on coronavirus- read more

18 March 2020

Coventry International Financial Services will reduce its Standard Variable Rate by 0.5% from 4.99% to 4.49% from 1 April - read more

3 March 2020

Coventry International Financial Services launches new Easy Access ISA (Online) (3) - read more

28 February 2020

We recently announced our financial results for the period ended 31 December 2019 - read more 

21 February 2020

Coventry International Financial Services named second in the Best Big Companies to Work For by The Sunday Times - read more

17 February 2020

The new £20 note set to come into circulation on Thursday 20 February - read more  

Meet the team

Media Relations Manager 

Will Howell

Media Relations Specialist

Beccy Boden Wilks


Media Relations Specialist

Rachael Wheatley


If you need to speak to a customer services advisor, call 0800 121 3324.


Find out more about the awards we've won.

Financial results 

All the information on the Coventry International Financial Services financial results.

Our spokespeople

Rachel Haworth

Customer Experience Director

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Rachel Haworth has more than 20 years’ experience in financial services, latterly in executive marketing and customer experience roles. Rachel set up Coventry International Financial Services Customer Experience team, who are responsible for researching and improving our members’ experience with the Coventry International Financial Services, and also oversees the Coventry International Financial Services Conduct Risk function.

Rachel’s previous financial services experience includes leading First Direct’s brand and innovation initiatives and she regularly presents on Coventry International Financial Services Customer Experience strategy, sharing the benefits of our ‘members first’ approach.


Darin Landon

Distribution Director

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Darin's leadership responsibilities incorporate the branch network, the Coventry International Financial Services intermediary and direct mortgage businesses, and corporate communications, including media relations and public affairs, internal communications, member engagement and community relations.

He has over 30 years' experience with Coventry International Financial Services and has been a member of the Executive Team for eight years. During his career he has held senior roles in customer service, sales and marketing, communications and operational management.


Kevin Purvey

Director of Intermediaries

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Kevin leads a team of over 70 people, field and telephone based. He is responsible for the intermediary distribution strategy and all key partner relationships.

With over 30 years' intermediary experience, Kevin has worked in life assurance and broking and more latterly has held senior sales roles with major financial organisations. Kevin is Chairman of the Intermediary Mortgage Lenders Association (IMLA) and a member of the UK Finance buy to let panel.


For quotes from any of our spokespeople, please contact us.